1. Agreement to the Terms

This is an agreement between you and Kallos Gym. It applies to your account, your membership, and every visit, booking and payment you make with us, whether on the web, in the app, or in person.

If you do not agree to these Terms, please do not create an account or use our services.

2. Membership & Billing

Memberships are personal and non-transferable. You may not share your account, membership, or class credits with anyone else.

Fees are charged in Qatari Riyal (QAR) according to the plan you select. Time-based memberships run for the stated period; class packs are valid for their stated number of classes and expiry window. Payments are handled by our third-party payment provider under their own terms.

You are responsible for keeping your contact and payment details accurate and up to date.

3. Bookings, Cancellations, Freezes & Refunds

You may book and cancel classes through the app, subject to each class’s capacity and cancellation cut-off. Late cancellations or no-shows may count against your credits in line with gym policy.

Memberships may be frozen for eligible reasons (such as documented travel or medical need) at the gym’s discretion.

Fees paid are generally non-refundable except where a refund is required by applicable law.

4. Assumption of Risk & Liability Waiver

Physical exercise carries inherent risks, including the risk of serious injury. You acknowledge these risks and choose to participate voluntarily.

To the fullest extent permitted by law, you release and hold harmless Kallos Gym, its owners, staff and coaches from any liability for injury, loss or damage arising from your participation, use of the facilities or equipment, except where caused by our gross negligence or wilful misconduct.

5. Health & Medical Acknowledgement

You confirm that you are in good health and physically able to take part in exercise, or that you have obtained medical clearance to do so.

You agree to inform your coach of any injury, medical condition, or pregnancy that may affect your safety, and to stop and seek help if you feel unwell. In an emergency, you consent to reasonable first aid or medical assistance being arranged on your behalf.

6. Code of Conduct & Facility Rules

You agree to follow staff instructions, use equipment safely and as intended, wear appropriate attire, and return and clean equipment after use.

Harassment, discrimination, unsafe behaviour, or damage to property is not tolerated and may result in suspension or termination of your membership without refund.

7. Photography & Media

From time to time we may photograph or record classes and events for training and promotional purposes. You may opt out by notifying us in writing.

Unless you opt out, you consent to our reasonable use of such media, without compensation, across our channels.

8. Privacy & Data Protection

We collect and process personal data — such as your name, contact details, date of birth, attendance and payment records — to operate your membership and provide our services.

We handle your data in line with the State of Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016). We do not sell your personal data. You may request access to, or correction of, your data by contacting us.

9. Changes to These Terms

We may update these Terms from time to time. Material changes take effect when published, and we may ask you to re-accept the updated Terms before your next booking. Your continued use of our services constitutes acceptance of the current Terms.

10. Governing Law

These Terms are governed by the laws of the State of Qatar. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Qatar.